Frequently Asked Questions
How Do I Order Online?
To place an online order, you will be guided through three easy steps, which include layout, file upload, and payment processing. You will need the following items to complete this process:
• Your Digital Files: For press-ready files, all we will need is your completed photo. If you need free typesetting, you may also include your logo and any specific font styles you need.
• Layout and Typesetting: If you submit an order that requires free typesetting, we will email you a proof for you to approve before it goes to print. You will be free to make as many changes as you like, since we want your photos to be perfect for you. Our web site does not allow you to view the final layout during the checkout, but you will receive your emailed proof within 24 hours.
• Font Selection: If you need us to typeset your photo, you can select your fonts by clicking here.
• Payment Information: We accept MasterCard, VISA, Discover, American Express, and PayPal.
Ready to Order? Click here to begin the online ordering process.
What Kinds of Payments Do You Accept?
We accept VISA, MasterCard, Discover, American Express and PayPal.
What Do The Prices Include?
• Free typesetting.
• Free ground shipping in the continental U.S.
• Free cropping and sizing.
• No charge for adding logos or other extra images.
• FREE shipping.
• Choice of glossy or matte finish.
• Money back guarantee.
What Kind of Digital Files Do You Accept?
Digital files may include your photo, logo, and any specific fonts you may require. For best results, your image needs to be 300 DPI or higher at full 8x10 size. Most high resolution files will be in Megabytes (MB), not Kilobytes (KB) and pixels will be at least 2400x3000 for an 8x10 image.
We accept JPG, Tiff, EPS, PDF, Quark, Photoshop, Illustrator, and Corel Draw, in addition to many other formats. The Maximum file-size you can upload your web site is 100 MB, but your files will probably be in the 5-10 MB range.
Can I Get a Quantity of Less Than 100?
How Long Will it Take to Receive My Photos?
Once we receive your final approval, your order will process and ship within 72 hours. Note that we are closed on Saturday and Sunday and these days are not counted as processing days. Ship times vary depending upon zip code and method of shipping. Ground service takes 2-4 business days for most locations in the continental US. We do not guarantee ship times but we take all precautions necessary to hold to our published turn around times.
Although not usual, it is possible that an order might not pass our inspection at the time of shipping which could cause a delay. We are rather picky about quality which most of our customers appreciate. Even though we have many safeguards to prevent delays we cannot guarantee a delivery date.
Will I See a Proof of My Order Before You Print?
If you submit an order that requires free typesetting, we will email you a proof for you to approve before it goes to print. You will be free to make as many changes as you like, since we want your photos to be perfect for you. Our web site does not allow you to view the final layout during the checkout, but you will receive your emailed proof within 24 hours.
How Do I Know If My Digital Files Meets the Resolution Requirements?
We require images that are at least 300 dots-per-inch (DPI) at full size in order to create the best possible print for you. As a guide, most high resolution files will be in Megabytes (MB), not Kilobytes (KB) and pixels will be at least 2400x3000 for an 8x10 image. If the image is not a high resolution image we will not process the order or payment. We will contact you and hold the order until you decide how you want us to proceed.
Can I Split One Order Into Two Different Layouts? For Example, One Quantity of 500 With 250 of One Image and 250 of Another Image?
No. Those would have to be two orders of 250.
Can You Change My Color Photo to Black and White?
Yes, at no extra charge.
What Font Styles Do You Have to Choose From?
You can view our selection of font and type styles by clicking here. If you want a different font, you may upload your own TTF file or we can search for a specific font for you. Just let us know the name.
How Much Typesetting Will You Allow On My Prints?
As much as you want. Normally the space available for type will naturally set the limit.
What's the Difference Between a Glossy or Matte Finish?
A glossy UV Coating is a liquid plastic and helps to protect your prints and adds a super shine. It can however, make it difficult to write on with some pens and markers. Choose matte if you prefer more of a non-glossy finish or prefer to be able to use any type of pen on your prints.
Can I Pay For a Rush Service?
We cannot rush the process in plant, however, we can arrange for faster shipping for your order. The cost is determined by the speed needed and the weight of the product being shipped. Since paper can weigh a lot, this can be very expensive.
Can You Ship Outside the United States?
We ship only to addresses in the United States, Canada, and U.S. Territories.
Can You Use Negatives or Slides?
What Type of Paper is Used?
The paper we use for the is a heavy 10 point cover stock, which is about the equivalent of a 100 lb. paper stock.
Will Litho Prints Work For Reprint in Publications?
Since litho prints are printed and are comprised of microscopic dots, the process of reproducing the picture for a publication will require some minimal extra handling by the publication. This is necessary to avoid a checkered look called a "moire pattern". Virtually all publications now have the ability to "de-screen" a litho picture for good reproduction. Although we cannot vouch for the ability of every publication to do this, it should be no problem.
What Type of Digital Files Do You Accept?
We accept JPEG, Tiff, EPS, PDF, Quark (6.5 or below), Photoshop (CS2 or below), Illustrator (CS2 or below), and Corel Draw (10 or below). The images should be a minimum of 300 DPI at final size (100%) for the best reproduction. For example, if you're ordering an 8x10, your image size should be at least 8x10 or more.
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